Privacy Policy
Last updated: 10 February 2026
Clearbrook ("we", "our", "us") is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and safeguard data across our in-home elderly care services, and how you may exercise your rights under Taiwan's Personal Data Protection Act (PDPA).
1. Introduction and Scope
This policy applies to all individuals who interact with Clearbrook — including families enquiring about services, active clients, and visitors to our website at clearbren.pro. It covers information collected via our contact form, telephone, in-person, and any future digital channels.
2. Data We Collect
2.1 Information provided directly
- Name, email address, and telephone number (from contact forms or calls)
- Business address and care needs (during service consultations)
- Health-related information about the elderly individual requiring care (with consent)
- Emergency contact details
2.2 Information collected automatically
- Website usage data (pages visited, browser type, approximate location via IP)
- Cookie preferences stored in your browser
- Technical logs for website security and error monitoring
2.3 Information from third parties
Where families provide health information about a client's treating physician or recent hospital stay, we may receive supporting documentation with explicit consent.
3. Legal Basis for Processing
- Consent — where you have provided clear agreement (e.g. contact form submission, cookie acceptance)
- Contractual necessity — to deliver agreed care services
- Legitimate interest — for internal service quality monitoring and fraud prevention
- Legal obligation — where required by Taiwan's laws and regulations
4. How We Use Your Data
- To respond to enquiries and provide requested information
- To arrange, deliver, and manage care services
- To maintain care records and communicate with families during active engagements
- To send service updates or schedule changes (non-marketing)
- To improve our services through anonymised analysis of client feedback
- To comply with any applicable legal or regulatory requirements
We do not sell personal data to third parties. We do not use client information for marketing without explicit consent.
5. Data Retention
We retain personal data only for as long as necessary:
- Enquiry data: up to 12 months if no service engagement begins
- Client care records: 5 years from the end of the service engagement, in line with standard care documentation practices
- Financial records: 7 years in accordance with Taiwan tax regulations
- Website analytics: aggregated, anonymised data — indefinitely
6. Data Sharing
We share personal data only in the following circumstances:
- With care aides and coordinators who require it to deliver agreed services
- With analytics providers (e.g. Google Analytics) under data processing agreements
- Where required by law, court order, or a competent authority
- With the family's explicit consent — for example, sharing care notes with a treating physician
7. Data Security
We use industry-standard measures to protect personal data, including:
- Encrypted transmission of data via HTTPS
- Password-protected, access-controlled internal systems
- Staff training on data handling obligations
- Regular review of data storage practices
In the event of a data breach affecting your personal information, we will notify you and the relevant authority within the timeframes required under Taiwan's PDPA.
8. Cookie Information
Our website uses cookies to maintain functionality and understand usage. See our Cookie Policy for a full breakdown of cookie types and your management options.
9. Your Rights
Under Taiwan's Personal Data Protection Act, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent at any time (this does not affect prior lawful processing)
- Object to data processing carried out under legitimate interest
- Lodge a complaint with the Personal Data Protection Commission (PDPC) of Taiwan
To exercise any of these rights, email us at [email protected]. We will respond within 15 working days.
10. Third-Party Links
Our website may contain links to external sites (e.g. government health resources). We are not responsible for the privacy practices of third-party websites and encourage you to review their policies separately.
11. Children and Minors
Our services are designed for older adults and their adult family members. We do not knowingly collect data from individuals under the age of 18. If you believe we have inadvertently done so, please contact us immediately.
12. Changes to This Policy
We may update this policy periodically. Any material changes will be noted with a revised date at the top of this page. Continued use of our services following an update constitutes acceptance of the revised terms.
13. Contact Information
For privacy-related questions or requests:
- Email: [email protected]
- Address: No. 103, Section 3, Bade Road, Xitun District, Taichung 407
- Phone: +886 4 741 7933